Refund policy

At Arshia Fashions, we strive to ensure your satisfaction with every purchase. Please read our Return, Exchange, and Refund Policy carefully to understand your rights and options regarding returns, exchanges, and refunds.

1. Returns: We accept returns only in the following circumstances:

• The product is damaged, worn, or faded upon delivery.
• The product does not match the description provided on our website.

To initiate a return, please contact our customer support team within 3 days of receiving your order. We may require photographic evidence of the issue for verification purposes. Once approved, you can return the product to us in its original packaging, unused, and in the same condition as received.

2. Exchange: We offer exchanges only in the event that:

• The product received is damaged, worn, or faded upon delivery.
• The product does not match the description provided on our website.

If you wish to exchange your product for a different size or style, please contact our customer support team within 3 days of receiving your order. Exchanges are subject to product availability. The exchanged product must be unused and in its original packaging.

3. Refunds: Refunds are issued in the following circumstances:

• The product received is damaged, worn, or faded upon delivery.
• The product does not match the description provided on our website.

Refunds will be credited to your bank account within 7 working days after we have received and verified the returned product. We reserve the right to refuse a refund if the product is not returned in its original condition or if the reasons provided for the return are not valid.

Please Note:

• Returns, exchanges, and refunds are not applicable if the product has been used or damaged due to mishandling by the customer.
• Shipping charges are non-refundable unless the return is due to our error.
• For returns, exchanges, or refunds, please contact our customer support team at [email protected] with your order details and reason for return.

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly and fairly.

Thank you for shopping with Arshia Fashions!